Refund policy

Return & Refund Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, please contact us within 14 days of delivery at orthocelts@gmail.com.

Eligible Returns Items must be unused, in their original condition, and in original packaging. Custom or personalized items are non-refundable unless they arrive damaged or defective.

Refunds Once we receive and inspect your return, we will notify you by email. Approved refunds will be processed to your original payment method within 5–10 business days.

Damaged or Defective Items If your item arrives damaged, please email us at orthocelts@gmail.com within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund.

Return Shipping Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Questions? Contact us at orthocelts@gmail.com.